Let this be a constructive criticism to help Pizza Hut improves their food quality nationwide. Firstly, I must praise Pizza Hut, Sunrise Tower, Gurney Drive, Penang for the best pizza around. In fact, that’s the only place we like. Normally, we will phone up that outlet to order our pizza and go there to personally pick up. This is because they don’t deliver to our housing area (Farlim) and the pizza that comes from our area failed its quality control many times and even our kids refused to eat them.
For this post, I have to highlight the quality of Pizza Hut, Tesco, Jalan Udini outlet.
This is the samballicious pizza we got. It is burnt and we cannot even see any fresh, green pepper or anchovies like advertised. After a few mouthfuls and we realised that it is not acceptable. We called the supervisor and told him about it. He admitted that the pizza was burnt. (But why still serve to us!?! We waited for a long time and were already very hungry by then.)
This is what it is suppose to look like. The photo in their menu. Crunch anchovies with fresh, green peppers.
The supervisor did a marvellous job, offering us fresh pizza at no cost. For that, I must say the Pizza Hut outlet in Tesco, Jalan Udini, Penang has some saving grace.
However, the quality of their foods still needs to be monitored. For example, the soup always have lumps of flour. And the breadstick :
You can see for yourself how burnt one of the breadstick is and yet, they served it.
So, Pizza Hut top management, if you reading this, sorry that this is made public. But I am writing this in good faith that you will improve the quality of the foods from all your outlets and make it consistent. Otherwise, one or two lousy foods served from a random outlet will pull down the name of Pizza Hut.